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All orders are dispatched within 24hours of placement
Standard - 2-4 days (Over $80): FREE Standard 2-4 days
(Under $80): $4.95
Express (1-2 days) (Over $140) FREE
Under $140 : $9.95
Saturday Delivery // SUTHERLAND SHIRE (ONLY) - $10.00 Your postal address must fall into one of the below postcodes to qualify for Saturday delivery! Orders must be placed by 10am Saturday morning. Deliveries will be made between 8am and 2pm. You must be home to receive your parcel. If no-one is present to receive the goods they will be retuned to OF HQ and your order will be cancelled. 2224, 2225, 2226, 2227, 2228, 2229, 2230*, 2231, 2232, 2233, 2234
** Excludes shipping to Royal National Park, Burraneer and Maianbar.
If you order a pre-order item with other products in the same order, the entire order will be placed on hold and will be shipped out together at the same time when the pre-order item arrives.
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If you do not receive your item within 4 business days of placing your order confirmation please email hello@onefleur.com.au with your full name and order number. In most cases it means attempted delivery has occurred and your parcel is waiting for you at your local post office. If your item does not arrive or is lost in transit we are not legally responsible. Once the parcel has been lodged with Australia Post it is considered their property until delivery has been made. If further investigation is required to locate your parcel we will assist in any way we can but are not responsible for the outcome. However, all packages sent out are fully traceable so it is unlikely this will occur.
NEW ZEALAND
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Express - 1 to 3 business days: $10
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Free Express Shipping on all orders over $120
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If you do not receive your item within 8 business days of placing your order confirmation please email hello@onefleur.com.au with your full name and order number. In most cases it means attempted delivery has occurred and your parcel is waiting for you at your local post office.
UNITED STATES & CANADA
- FREE STANDARD shipping on all orders over $150
- For orders under $150AUD a flat rate of $15 applies
- Express shipping is $35
UNITED KINGDOM & IRELAND
- FREE STANDARD shipping on all orders over $200
- For orders under $200AUD a flat rate of $25 applies
- Express shipping is $35
ALL OTHER EUROPE
- FREE STANDARD shipping on all orders over $200
- For orders under $200AUD a flat rate of $25 applies
- Express shipping is $35
SINAPORE,CHINA, JAPAN & HONGKONG
- FREE STANDARD shipping on all orders over $150
- For orders under $150AUD a flat rate of $15 applies
- Express shipping is $35
India, Indonesia, Malaysia, South Korea, Taiwan, Thailand, Vietnam
- FREE STANDARD shipping on all orders over $150
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For orders under $150AUD a flat rate of $20 applies
- Express Shipping $35
UAE, Russia, South Africa
FREE STANDARD shipping on all orders over $250
-For orders under $250AUD a flat rate of $30 applies
- Express Shipping $40
*** Please note that the international shipping costs that ONE FLEUR provide do not reflect the cost of return shipping from countries outside of Australia. It is the responsibility of customers to enquire about the cost of return shipping from their country back to Australia as this fee is in no way covered by ONE FLEUR.
All international orders are sent via Australia Post which is a worldwide service. International orders are registered and require a signature on delivery.
If delivery is attempted while none is home, you will be required to collect your parcel from your local post office.
Delivery can take up to 30 days and this does not include the time it takes to clear customs in your country of origin. You will be responsible for any custom or import charges. Customs require that we state the value of the order directly on your satchel, and it is the sole discretion of the custom agents to release your package
In the unlikely event that you have not received your parcel within 15 business days of placing your order, please forward an email to hello@onefleur.com.au who will follow up with Australia Post on your behalf.
TRACKING YOUR ORDER
Once your order is packed with love and leaves One Fleur you will receive an email with your tracking details to track your parcel.
If you do not receive a email - please check your junk inbox prior to emailing our customer service team as it has most likely been redirected to your junk inbox.
Orders are sent via Australia Post. Orders are dispatched within 24 hours of placement – excluding weekends and public holidays.
INTERNATIONAL TAXES // CUSTOMS CHARGES
International customers may be required to pay sales tax, duty and/or Customs charges. All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. ONE FLEYR is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.
Delivery can take up to 30 days and this does not include the time it takes to clear customs in your country of origin. Customs require that we state the value of the order directly on your satchel, and it is the sole discretion of the custom agents to release your package
*** Please note that the international shipping costs that ONE FLEUR provide do not reflect the cost of return shipping from countries outside of Australia. It is the responsibility of customers to enquire about the cost of return shipping from their country back to Australia as this fee is in no way covered by ONE FLEUR.
ADDITONAL INFORMATION
ONE FLEUR is not responsible for lost or stolen packages or packages delayed in transit.
The shipping cost for orders is non refundable.
In the unlikely event that you have not received your parcel within 15 business days of placing your order, please forward an email to hello@onefleur.com.au who will follow up with Australia Post on your behalf.
*** Please note that the international shipping costs that ONE FLEUR provide do not reflect the cost of return shipping from countries outside of Australia. It is the responsibility of customers to enquire about the cost of return shipping from their country back to Australia as this fee is in no way covered by ONE FLEUR.
RETURNS POLICY
To ensure your most magnificent online shopping experience we will gladly exchange or issue a store credit on full priced purchases. Please notify us within 5 days of receiving your order. Notification after this period will not be accepted. Once approved you will be emailed the return details including a Return Authorisation number (RA#) Returns will not be accepted without an Return Authorisation number.
If you fail to get a reply from us within 3 business days, please check your JUNK INBOX for our reply before emailing us again.
Returns must be sent back within 7 days for Australian customers and 14 days for international customers. Items must be in their original condition, unwashed and unworn with all tags attached. One Fleur reserve the right to reject your return if it is not in original condition, has a odour of perfume, deodorant or has makeup/tanning stains.
If the item does not meet the returns policy, it will be returned to you and you will be liable for the return postage cost of $8.95.
- We do not offer refunds, but instead issue online store credits valid for 12months.
- Return shipping is to be paid by the customer.
- We do not accept returns on sale items (sale items are permanently marked down items situated in sale section).
- Any shipping costs paid are not eligible for refund or store-credit
- Please allow up to 3 days for a store credit/exchange to be processed.
All returns are to be sent to us using traceable postage, goods are your responsibility until they are returned to us. We will not issue a exchange, store credit or refund if they are not received or lost in transit.
STORE CREDITS
Once we have received your return a store credit will be issued less the following per purchase:
International customers – less shipping cost paid
Australian customers – less shipping cost paid
EXCHANGES
If you wish to exchange your return you will need to make a new purchase with your online store credit and stock is subject to availability at the time of your purchase.
Sorry, we are unable to put items on hold.
PRE-ORDERS
We offer the pre-order service so you can secure your size. Please note that the dates provided are only a guide and delays can occur. If there is a delay with a pre-order item we will provide you with updates until the stock arrives. On the other hand it may arrive earlier than expected!
AFTERPAY/ZIPPAY RETURNS
If you wish to return something you purchased using AfterPay/ZipPay, the return process is the same. Unless the item is faulty, you will be issued a store credit for the full amount of the unwanted item. You will continue to be charged by AfterPay/ZipPay until you have paid all of your instalments.
REFUNDS
We do not offer refunds for change of mind or incorrect size.
FAULTY ITEMS
All items are thoroughly checked before being packed and sent out to their new homes, however in the rare event of a manufacturing fault you will be entitled to a full refund.
If you believe your garment has a fault, please email hello@onefleur.com.au with your order number, your name, description of the garment, the fault. Faulty garments will not be accepted unless they are in original condition with original tags intact. In the case of a faulty garment, you must contact us within 3 days of receiving the garment. Proof of purchase and fault must be provided. Faults will not be accepted when the garment has been worn.
SALE ITEMS
All purchases of SALE items are final and cannot be exchanged or returned. This includes promos, flash sales and discount codes.
Under Australian Consumer Law, we are not required to provide a refund or replacement on final sale items if you change your mind. This includes a change of mind with regards to colour, size and fit.
