Black Ivy - Demi Brown Tortoiseshell

One Fleur is true to Australian size standards. The sizes the models wear in the images on our website is stated in the product description. If a particular style is a smaller or larger fit it will be stated in the product description. For any inquires regarding sizing, please email our customer care team hello@onefleur.com.au and we will assist you as soon as possible! 

AUSTRALIAN SIZING CHART

HOW TO MEASURE 

1. Bust
If possible, get a friend to help. Relax your arms by your side measure the fullest part of your bust, keeping the measuring tape horizontal.

2. Waist
Measure around your natural waistline (bend sideways - the crease is it)

3. Hips
Stand with your heels together, and measure around the fullest part of your hips, keeping the measuring tape horizontal.

If you do not receive your item within 5 business days of placing your order confirmation please email hello@onefleur.com.au  with your full name and order number. In most cases it means attempted delivery has occurred and your parcel is waiting for you at your local post office. If your item does not arrive or is lost in transit we are not legally responsible. Once the parcel has been lodged with Australia Post it is considered their property until delivery has been made. If further investigation is required to locate your parcel we will assist in any way we can but are not responsible for the outcome. However, all packages sent out are fully traceable so it is unlikely this will occur. 

NEW ZEALAND

If you do not receive your item within 8 business days of placing your order confirmation please email hello@onefleur.com.au with your full name and order number. In most cases it means attempted delivery has occurred and your parcel is waiting for you at your local post office.

UNITED STATES & CANADA 

UNITED KINGDOM & IRELAND

- FREE STANDARD shipping on all orders over $200

- For orders under $200AUD a flat rate of $25 applies

- Express shipping is $35

ALL OTHER EUROPE

- FREE STANDARD shipping on all orders over $200

- For orders under $200AUD a flat rate of $25 applies

- Express shipping is $35

SINAPORE,CHINA, JAPAN & HONGKONG

- FREE STANDARD shipping on all orders over $150

- For orders under $150AUD a flat rate of $15 applies

- Express shipping is $35

UAE, Russia, South Africa 

FREE STANDARD shipping on all orders over $250

-For orders under $250AUD a flat rate of $30 applies

- Express Shipping $40

*** Please note that the international shipping costs that ONE FLEUR provide do not reflect the cost of return shipping from countries outside of Australia. It is the responsibility of customers to enquire about the cost of return shipping from their country back to Australia as this fee is in no way covered by ONE FLEUR. 

All international orders are sent via Australia Post which is a worldwide service. International orders are registered and require a signature on delivery.

If delivery is attempted while none is home, you will be required to collect your parcel from your local post office.

Delivery can take up to 30 days and this does not include the time it takes to clear customs in your country of origin.  You will be responsible for any custom or import charges.  Customs require that we state the value of the order directly on your satchel, and it is the sole discretion of the custom agents to release your package

In the unlikely event that you have not received your parcel within 15 business days of placing your order, please forward an email to hello@onefleur.com.au who will follow up with Australia Post on your behalf.

TRACKING YOUR ORDER

Once your order is packed with love and leaves One Fleur you will receive an email with your tracking details to track your parcel.  

If you do not receive a email - please check your junk inbox prior to emailing our customer service team as it has most likely been redirected to your junk inbox.

Orders are sent via Australia Post. Orders are dispatched within 24 hours of placement – excluding weekends and public holidays.

INTERNATIONAL TAXES // CUSTOMS CHARGES

International customers may be required to pay sales tax, duty and/or Customs charges. All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. ONE FLEYR is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.

Delivery can take up to 30 days and this does not include the time it takes to clear customs in your country of origin.  Customs require that we state the value of the order directly on your satchel, and it is the sole discretion of the custom agents to release your package

*** Please note that the international shipping costs that ONE FLEUR provide do not reflect the cost of return shipping from countries outside of Australia. It is the responsibility of customers to enquire about the cost of return shipping from their country back to Australia as this fee is in no way covered by ONE FLEUR. 

ADDITONAL INFORMATION

ONE FLEUR is not responsible for lost or stolen packages or packages delayed in transit.

The shipping cost for orders is non refundable.

In the unlikely event that you have not received your parcel within 15 business days of placing your order, please forward an email to hello@onefleur.com.au who will follow up with Australia Post on your behalf.

*** Please note that the international shipping costs that ONE FLEUR provide do not reflect the cost of return shipping from countries outside of Australia. It is the responsibility of customers to enquire about the cost of return shipping from their country back to Australia as this fee is in no way covered by ONE FLEUR. 

RETURNS POLICY

To ensure your most magnificent online shopping experience we will gladly issue a store credit on full price items. 

Our store credits never expire so you don't need to rush to use it on something you don't totally love! 

Please email hello@onefleur.com.au if you wish to return an item. Please include your name and order details. You will be given a returns authorisation number to include with your returned goods. 

PLEASE NOTE: Any sale items, including good purchases in our 50% off warehouse sale can not be returned. 

Returned items are processed within 2-3 working days from us receiving your item/s. Once we receive your return, you will then be emailed with your store credit.

If you need assistance with sizing on a future order, please email us at hello@onefleur.com.au

Australian full priced orders must be returned within 14 days of receiving the item and 21 days for International customers.

Items must be in their original condition, unwashed and unworn with all tags attached. One Fleur reserve the right to reject your return if  it is not in original condition, has a odour of perfume, deodorant or has makeup/tanning stains. 

• Return shipping is to be paid by the customer. 
• We do not accept returns on sale items (sale items are permanently marked down items situated in sale section).
• Any shipping costs paid are not eligible for refund or store-credit  
• All returns are to be sent back to us using trackable postage, goods are your responsibility until they are returned to us. We will not issue a exchange, store credit or refund if they are not received or lost in transit.

If the item does not meet the returns policy, it will be returned to you and you will be liable for the return postage cost of $8.95.

EXCHANGES 

Due to our products frequently selling out, we cannot process an exchange for you. If you require a replacement size, colour or alternative item/s, you are required to place a new order using your store credit. 

PRE-ORDERS
We offer the pre-order service so you can secure your size. Please note that the dates provided are only a guide and delays can occur. If there is a delay with a pre-order item we will provide you with updates until the stock arrives. On the other hand it may arrive earlier than expected! 

AFTERPAY/ZIPPAY RETURNS

If you wish to return something you purchased using AfterPay/ZipPay, the return process is the same. Unless the item is faulty, you will be issued a store credit for the full amount of the unwanted item. You will continue to be charged by AfterPay/ZipPay until you have paid all of your installments.

REFUNDS
We do not offer refunds for change of mind or incorrect size.

FAULTY ITEMS 

All items are thoroughly checked before being packed and sent out to their new homes, however in the rare event of a manufacturing fault you will be entitled to a full refund.

If you believe your garment has a fault, please email hello@onefleur.com.au with your order number, your name, description of the garment, the fault and photographic images of the fault. Faulty garments will not be accepted unless they are in original condition with original tags intact. In the case of a faulty garment, you must contact us within 4 days of receiving the garment. . Faults will not be accepted when the garment has been worn.

SALE ITEMS