Returns & Exchanges
To ensure your most magnificent online shopping experience we will gladly exchange or issue a store credit on full priced purchases. Please notify us within 5 days of receiving your order. Notification after this period will not be accepted. Once approved you will be emailed the return details including a Return Authorisation number (RA#) Returns will not be accepted without an Return Authorisation number.
If you fail to get a reply from us within 3 business days, please check your JUNK INBOX for our reply before emailing us again.
Returns must be sent back within 7 days for Australian customers and 14 days for international customers. Items must be in their original condition, unwashed and unworn with all tags attached. One Fleur reserve the right to reject your return if it is not in original condition, has a odour of perfume, deodorant or has makeup/tanning stains.
If the item does not meet the returns policy, it will be returned to you and you will be liable for the return postage cost of $8.95.
- We do not offer refunds, but instead issue online store credits valid for 12months.
- Return shipping is to be paid by the customer.
- We do not accept returns on sale items (sale items are permanently marked down items situated in sale section).
- Any shipping costs paid are not eligible for refund or store-credit
- Please allow up to 3 days for a store credit/exchange to be processed.
All returns are to be sent to us using traceable postage, goods are your responsibility until they are returned to us. We will not issue a exchange, store credit or refund if they are not received or lost in transit.
Once we have received your return a store credit will be issued less the following per purchase:
International customers – less shipping cost paid
Australian customers – less shipping cost paid
If you wish to exchange your return you will need to make a new purchase with your online store credit and stock is subject to availability at the time of your purchase.
Sorry, we are unable to put items on hold.
We offer the pre-order service so you can secure your size. Please note that the dates provided are only a guide and delays can occur. If there is a delay with a pre-order item we will provide you with updates until the stock arrives. On the other hand it may arrive earlier than expected!
If you wish to return something you purchased using AfterPay/ZipPay, the return process is the same. Unless the item is faulty, you will be issued a store credit for the full amount of the unwanted item. You will continue to be charged by AfterPay/ZipPay until you have paid all of your instalments.
We do not offer refunds for change of mind or incorrect size.
All items are thoroughly checked before being packed and sent out to their new homes, however in the rare event of a manufacturing fault you will be entitled to a full refund.
If you believe your garment has a fault, please email firstname.lastname@example.org with your order number, your name, description of the garment, the fault. Faulty garments will not be accepted unless they are in original condition with original tags intact. In the case of a faulty garment, you must contact us within 3 days of receiving the garment. Proof of purchase and fault must be provided. Faults will not be accepted when the garment has been worn.
All purchases of SALE items are final and cannot be exchanged or returned. This includes promos, flash sales and discount codes.
Under Australian Consumer Law, we are not required to provide a refund or replacement on final sale items if you change your mind. This includes a change of mind with regards to colour, size and fit.